Privacy Policy for Kinetic Pets

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Welcome to Kinetic Pets (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our online store hosted on Wix.

By using our website, you agree to the practices described in this Privacy Policy.

1. Data Controller Information

Business Name: Kinetic Pets
Contact Email: kineticanimlas@gmail.com

Kinetic Pets is the data controller responsible for your personal data under applicable data protection laws.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Information You Provide Directly

When you place an order, contact us, or interact with our website, we may collect:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Order details

• Payment-related information

• Customer service communications

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Referral URLs

• Website usage data

• Cookies and tracking technologies

Payment Information

Payments are processed securely through trusted third-party payment providers including:

• PayPal

• Apple Pay

• Credit and debit card processors integrated through Wix Payments or associated payment gateways

Kinetic Pets does not store full payment card details on its own servers.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• Processing and fulfilling customer orders

• Managing payments and preventing fraudulent transactions

• Providing shipping and delivery services

• Communicating order updates and customer support responses

• Improving website functionality and customer experience

• Maintaining legal and regulatory compliance

• Sending promotional or marketing communications where consent has been provided

4. Legal Basis for Processing Under GDPR

We process personal data only where we have a lawful basis to do so under GDPR, including:

PurposeLegal Basis

Processing orders and paymentsPerformance of a contract

Customer support and communicationLegitimate interests

Fraud prevention and securityLegitimate interests

Compliance with legal obligationsLegal obligation

Marketing communicationsConsent

Website analytics and performanceConsent and legitimate interests

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies provided by Wix and certain third-party services.

Cookies may be used to:

• Ensure website functionality

• Remember customer preferences

• Analyze website traffic and performance

• Improve user experience

• Support marketing and advertising efforts

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.

6. Third-Party Service Providers

To operate our business effectively, we may share personal data with trusted third-party service providers, including:

Website Hosting and E-Commerce Platform

Our store is hosted on Wix, which provides the online e-commerce platform through which we sell our products.

Payment Processors

Payments may be processed by:

• PayPal

• Apple Pay

• Credit and debit card processing services integrated through Wix or affiliated providers

These providers process payment data securely in accordance with their own privacy policies and legal obligations.

Dropshipping Suppliers and Shipping Providers

As a dropshipping business, customer order details including names, addresses, and contact information may be shared with suppliers, manufacturers, and shipping companies solely for the purpose of fulfilling and delivering orders.

Analytics and Marketing Providers

We may use third-party services such as:

• Google Analytics

• Social media advertising platforms

• Email marketing providers

These services may process certain usage and technical data to help us improve our website and marketing efforts.

7. International Data Transfers

Some of our third-party service providers may process personal data outside the European Economic Area (“EEA”).

Where personal data is transferred internationally, we take appropriate safeguards to ensure your data remains protected, including:

• Standard Contractual Clauses approved by the European Commission

• Transfers to countries recognized as providing adequate data protection

• Working only with GDPR-compliant service providers

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill customer orders

• Provide customer support

• Comply with tax, accounting, and legal obligations

• Resolve disputes and enforce agreements

When personal data is no longer required, it will be securely deleted or anonymized.

9. Your Rights Under GDPR

If you are located within the European Union, you have the following rights regarding your personal data:

• The right to access your personal data

• The right to correct inaccurate or incomplete data

• The right to request deletion of your data

• The right to restrict processing

• The right to object to processing

• The right to data portability

• The right to withdraw consent at any time where processing is based on consent

• The right not to be subject to automated decision-making where applicable

To exercise any of these rights, please contact us at:

kineticanimlas@gmail.com

We may request verification of your identity before responding to certain requests.

10. Right to Lodge a Complaint

If you believe your personal data has been processed unlawfully or in violation of GDPR, you have the right to lodge a complaint with your local data protection supervisory authority within the European Union.

You may contact the supervisory authority in the country where:

• You reside,

• You work, or

• The alleged infringement occurred.

11. Data Security

We implement appropriate technical and organizational security measures to protect personal data against:

• Unauthorized access

• Accidental loss

• Misuse

• Disclosure

• Alteration or destruction

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our products and services are not directed toward children under the age of 16, and we do not knowingly collect personal data from children.

If we become aware that personal data has been collected from a child without appropriate consent, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in:

• Legal requirements

• Business practices

• Services or technologies used

Any updates will be posted on this page with a revised “Last Updated” date.

14. Contact Information

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Kinetic Pets
Email: kineticanimlas@gmail.com